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Rate Comparison
What does T/T mean?

T/T (telegraphic transfer) usually used to denote rates for non-physical (non-cash) exchange of money.

What does Note/Notes mean?

Note/Notes denotes rates for physical (cash) exchange of money.

I want to exchange local currency to foreign currency, which column should I refer to?

If no conversion amount provided, please look at the "Company Sells" column.

If local currency amount is provided, please look at the "I Get" column. Amount will be the amount you will receive in foreign currency (fee excluded)

If foreign currency amount is provided, please look at the "I Pay" column. Amount will be the amount you will pay in local currency (fee excluded).

I want to exchange foreign currency to local currency, which column should I refer to?

If no conversion amount provided, please look at the "Company Buys" column.

If foreign currency amount is provided, please look at the "I Get" column. Amount will be the amount you will receive in local currency (fee excluded)

If local currency amount is provided, please look at the "I Pay" column. Amount will be the amount you will pay in foreign currency (fee excluded).

Why some rates are darker in color than others.

The darker the rate, the more recent the rate is updated.

Do you provide remittance or money exchange service?

We do not provide such services, however, we welcome you to contact our listed businesses for assistance.

Instant Chat
Can other users contact me via chat?

No, only shops you have previously contacted can send you messages.

I am feeling bothered by messaged from a user/shop, what can I do?

You can block the offending user/shop. Once blocked, you will no longer receive messages from the other party.

Currency Booking
Is there a limit on the number of bookings I can make?

3 bookings can be created per day. Canceled bookings count towards the limit.

Will you charge me an extra fee for booking via TTRate.com?

We will not charge customers fees for booking via us. In fact, you might be able to get better rate booking via us.

I cannot make it to the shop today. Can I cancel a confirmed booking?

You can cancel the booking or contact the shop for alternate arrangement. Be a person with trust and integrity, and do not abuse this function.

Why did my booking get revised?

An unconfirmed booking may be revised by shop due to exchange rate and amount. You will have a chance to confirm or cancel a revised booking. Once a booking is confirmed, it cannot no longer be revised. If you have a problem with the revision, please contact the shop via direct chat.

When should I visit the shop for exchange after my booking is confirmed?

Please visit the shop on the same day to complete the transaction.

I have made a booking. What should I do once I arrive at the shop?

When you are at the shop, tell the staff the pickup code. The pickup code is an 8-digit number starting with "TT".

Shop Ratings
I left a bad review for a shop, but now the shop has resolved my problem. Can I revise the already given rating?

You are welcome to revise the rating to reflect the service you received.

My review or reply was removed. Can I file an appeal?

It is final once a review is removed by us.

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